55mw Casino — Privacy Policy

1. Introduction & Data Controller Identity

This Privacy Policy ("Policy") is issued by 55mw Casino ("55mw," "we," "our," or "us"), the operator of the online gaming platform accessible at https://55mw.one (the "Platform"). 55mw acts as the Data Controller in respect of the personal data it collects and processes from registered players, visitors, and other users of the Platform.

This Policy is prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the relevant issuances of the National Privacy Commission of the Philippines ("NPC"). By accessing or using the 55mw Platform, or by creating a 55mw Casino account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read in conjunction with the 55mw Terms & Conditions. In the event of any inconsistency between this Policy and the Terms & Conditions with respect to data privacy matters, this Policy shall prevail.

2. Personal Data We Collect

55mw collects personal data that is necessary, proportionate, and relevant to the purposes described in this Policy. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued Philippine identification document
• Date of birth (used to verify you are 21 years of age or older)
• Philippine mobile number (primary account identifier)
• Email address (for account communications)
• Gender (where provided voluntarily)
• Residential address in the Philippines

2.2 Identity Verification (KYC) Data

• Copy of government-issued Philippine identification (PhilSys National ID, passport, driver's licence, SSS ID, UMID, or equivalent)
• Selfie photograph for biometric identity matching (where required)
• Proof of address documentation (where requested for enhanced due diligence)

2.3 Financial & Transaction Data

• GCash or Maya account numbers, bank account numbers, or other payment method identifiers used to fund or withdraw from your 55mw account
• Transaction history including deposit amounts, withdrawal amounts, dates, and references
• Source of funds declarations (where required under AML obligations)

2.4 Gaming Activity Data

• Game session records including games played, bet amounts, win/loss outcomes, and session durations
• Bonus usage and wagering history
• Responsible gaming tool settings and self-exclusion records

2.5 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Session tokens and login timestamps
• Cookies and similar tracking data (see Section 5)

2.6 Communications Data

• Customer support interactions via live chat, email, or messaging platforms
• Feedback, complaints, and survey responses submitted to 55mw

3. Legal Basis for Processing

55mw processes your personal data on the following legal bases as provided under the DPA and its Implementing Rules:

• Contractual Necessity: Processing is necessary to perform the contract between you and 55mw — specifically, to provide you with access to the gaming platform, process your deposits and withdrawals, and administer your account.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including the Anti-Money Laundering Act (AMLA), gaming regulations, and tax obligations.
• Legitimate Interests: Processing is necessary for 55mw's legitimate interests in fraud prevention, platform security, responsible gaming enforcement, and business analytics — provided these interests are not overridden by your rights and freedoms.
• Consent: For processing activities not covered by the above grounds (such as marketing communications), we rely on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

4. How We Use Your Personal Data

55mw uses your personal data for the following purposes:

• To create, verify, and maintain your 55mw Casino account
• To process deposits, withdrawals, and other financial transactions via GCash, Maya, BPI, BDO, and other supported Philippine payment methods
• To verify your identity and age (21+) in compliance with KYC requirements and applicable gaming regulations
• To detect and prevent fraud, money laundering, cheating, and other prohibited conduct
• To operate responsible gaming tools including deposit limits, loss limits, cooling-off periods, and self-exclusion
• To provide customer support through our 24/7 Filipino-speaking support team
• To send transactional communications including account confirmations, security alerts, and payment notifications
• To send promotional communications regarding 55mw bonuses and offers (only with your consent, and you may opt out at any time)
• To improve the 55mw platform through aggregated analytics and user behaviour analysis
• To comply with legal obligations including record-keeping under anti-money laundering laws and reporting obligations to Philippine regulatory authorities

5. Cookies & Tracking Technologies

5.1 The 55mw platform uses cookies and similar tracking technologies (collectively "Cookies") to operate core platform functions, remember your preferences, analyse usage patterns, and support security measures including session management and fraud detection.

5.2 The types of Cookies used by 55mw include:

• Strictly Necessary Cookies: Required for the 55mw platform to function. These cannot be disabled. Examples include session authentication cookies that keep you logged in during a gaming session.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming configurations.
• Analytics Cookies: Collect anonymised data about how players interact with the 55mw platform to help us improve the user experience. Analytics data is aggregated and not linked to individual player identities.

5.3 You may manage Cookie preferences through your browser settings. Disabling strictly necessary Cookies may prevent you from accessing certain 55mw platform features, including the ability to log in and play games.

6. Disclosure of Personal Data to Third Parties

55mw does not sell your personal data. We may share your data with trusted third parties only in the following circumstances and only to the extent necessary:

• Payment Processors: GCash, Maya, BPI, BDO, UnionBank, and other payment service providers require your payment details to process transactions on your behalf.
• Identity Verification Providers: Third-party KYC and anti-fraud service providers process identity documents to verify your identity and age on behalf of 55mw.
• Game Software Providers: Licensed game developers receive session and bet data necessary to deliver game outcomes through certified RNG systems.
• Cloud & Infrastructure Providers: Server and database hosting providers store 55mw platform data under strict data processing agreements that bind them to equivalent data protection standards.
• Regulatory Authorities: 55mw may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other Philippine government authorities when legally required to do so.
• Professional Advisors: Legal counsel, auditors, and compliance consultants may access personal data under confidentiality obligations as part of legitimate professional engagements.

All third-party data processors engaged by 55mw are required to process personal data only in accordance with 55mw's instructions and applicable Philippine data privacy laws.

7. International Data Transfers

Some of 55mw's service providers, including cloud infrastructure and game software providers, may process personal data in countries outside the Philippines. Where such transfers occur, 55mw ensures that appropriate safeguards are in place — including contractual clauses that meet NPC standards — to protect your personal data to a standard equivalent to that afforded under Philippine law. You may request information about specific transfer safeguards by contacting the 55mw Data Protection Officer.

8. Data Retention

8.1 55mw retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods required by Philippine law:

• KYC and identity verification records: minimum 5 years from account closure, as required under AMLA
• Financial transaction records: minimum 5 years from the date of transaction
• Gaming session records: minimum 2 years from the session date
• Customer support communications: 2 years from the date of the interaction
• Self-exclusion records: retained for the duration of the exclusion period plus 2 years thereafter

8.2 Upon expiry of applicable retention periods, 55mw will securely delete or anonymise your personal data such that it can no longer be linked to you as an individual.

9. Your Rights Under the Data Privacy Act of 2012

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 55mw:

Right	Description
Right to be Informed	You have the right to know that your personal data is being collected and processed, and to understand the purposes and legal basis for such processing.
Right of Access	You may request a copy of the personal data 55mw holds about you, along with information about how it is being used.
Right to Rectification	You may request correction of inaccurate or incomplete personal data in your 55mw account records.
Right to Erasure	You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Right to Object	You may object to the processing of your personal data on grounds of legitimate interest, or withdraw consent where processing is consent-based.
Right to Data Portability	Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
Right to Damages	You have the right to be indemnified for damages suffered due to inaccurate, incomplete, outdated, false, or unlawfully obtained personal data held by 55mw.

To exercise any of the above rights, please contact the 55mw Data Protection Officer as described in Section 13. 55mw will respond to verified requests within thirty (30) days in accordance with NPC guidelines.

10. Security Measures

55mw implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 55mw servers
• Encrypted storage of sensitive personal data including KYC documents and financial records
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits and penetration testing of the 55mw platform
• Two-factor authentication (2FA) available to all players for additional account security
• Automated fraud detection and anomalous activity monitoring systems

While 55mw employs industry-standard security measures, no online system can guarantee absolute security. Players are responsible for maintaining the confidentiality of their 55mw account credentials and should report any suspected unauthorised account access to 55mw support immediately.

11. Children's Privacy

The 55mw Casino platform is strictly intended for adults aged 21 years and older. 55mw does not knowingly collect, process, or store personal data relating to individuals under the age of 21. If 55mw becomes aware that personal data has been collected from a minor, such data will be immediately deleted and the associated account will be permanently closed. Parents or guardians who believe a minor has registered on the 55mw platform should contact our Data Protection Officer immediately.

12. Changes to This Privacy Policy

55mw reserves the right to update or modify this Privacy Policy at any time to reflect changes in Philippine law, NPC guidelines, or 55mw's data processing practices. The "Last Updated" date at the top of this Policy will reflect the most recent revision date. Material changes will be communicated to registered players via their registered contact information and/or notice on the 55mw platform. Continued use of the 55mw platform after the effective date of any change constitutes your acceptance of the revised Privacy Policy.

13. Contact & Data Protection Officer

For privacy-related queries, requests to exercise your data subject rights, or to report a potential data breach, please contact the 55mw Data Protection Officer:

• Email: [email protected] (Subject: Privacy / DPO Request)
• Live Chat: Available 24/7 from within your logged-in 55mw account — select "Privacy & Data" as your topic
• Languages: English and Filipino (Tagalog)

If you believe that 55mw has violated your data privacy rights and your complaint has not been resolved to your satisfaction through our internal process, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).